You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
When will you ship my order?
We dispatch orders every week-day. Provided your order is in stock and has been received by 2pm (EST) it should go out the same day.
If there's any delay, we'll let you know ASAP, usually by email.
Do you send to my country?
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
How much is shipping?
Get a quick and accurate shipping quote from the product page by clicking 'GET SHIPPING QUOTE' or for multiple items, just by adding them to your cart.
How long will it take to get my stuff?
Shipping with a courier within the southeastern USA is generally next working day. Central and Western USA and international shiping can vary between 5 and 14 days depending on location.
Can I track my order?
All orders shipped with courier will get online tracking details sent on the day of dispatch.