Returns and Exchanges:
KoruWorks aims to ensure that you are completely satisfied with your shopping experience, but just in case there is a problem, we gladly offer returns and exchanges. If you are at all unsatisfied with your purchase, you may return the item(s) in its original form (unused and without install marks/damage, with packaging) within 7 business days of receiving your order for a full refund, less shipping costs.
If you have decided to return your merchandise any time after 7 days but within 30 days of receiving your item(s), you may send the items back to receive a store credit.
If you have received a damaged item, or if your order was incomplete, please notify us within 3 business days upon receiving the package. We will send you a pre-paid return label and shipping will be on us.
If by any chance you receive an item that is the wrong size, color, or completely different from what you ordered, please notify us immediately so we can arrange an exchange.
ALL returns and cancellations are subject to a 15% restocking fee
ALL special order/ preorder body kit cancellations are subject to a 50% restocking fee
Where to Send: Please send items for return or exchange to:
KoruWorks LLC
436 Roswell St
Marietta GA 30060
FREIGHT/AERO POLICY:
Any cancellations must be made within the first 2 business days of your order, after that we cannot issue any refunds or exchanges. KoruWorks is not responsible for any loss or damages that occur during the shipment process. If your order is damaged during transit, please contact the shipping carrier to start the claims process.
**Disclaimer for freight aero: Upon arrival of the item(s) – please fully inspect the package before signing off with the driver. If the package is signed off for and no remarks are made , any attempt to file a claim with the freight company will be denied.**
IN-STORE PICK-UP POLICY
If you place an order for any products we have in-store, you have 7 days to pick up your order before your order is subject to be refunded with a 50% restocking fee. This applies to in-stock aero and products, merch, etc.
If you place an aero order and have it delivered to KoruWorks for pick-up, you will have 14 days to pick it up before it is subject to be refunded with a 50% restocking fee.
If you would like to place an order and pick it up at KoruWorks but you know you won't be able to pick it up in the designated time frame, please contact us at sales@koruworks.com or call us at (678) 290-8851 to set up a custom date and time for pick up. If the agreed upon date comes and you do not show up or contact us, your order is subject to be refunded with a 50% restocking fee.